Set a new password on our Lost Password page.
Email us at firstname.lastname@example.org. We usually answer in less than a day.
Problem with KnitFreedom Pattern
If you are having trouble or feel there is an error in a KnitFreedom pattern, we would like to fix it! Please email us and tell us:
- What version of the pattern you are using (look at the bottom of PDF pages)
- What size you are making
- What weight of yarn you are using
Ask Knitting Questions
Send us your knitting questions. If we have tutorials on our site to answer your question, we will be glad to point you to them.
In addition, we will answer all knitting questions related to purchased classes. If you are a member of Premium Lifetime, will will answer any and all of your knitting questions, even pertaining to non-KnitFreedom patterns or projects.
To ask a knitting question, please email us at email@example.com. You can include photos if you like.
Find Us on Social Media
Frequently Asked Questions
We’re sorry if that notice is a little unsettling! The good news is, you will still definitely have access to your classes – forever.
While the videos will no longer play within your downloaded PDFs because that technology is now obsolete, there are other ways to access your classes.
You can always access the classes online by going to your My Classes page (click “My Classes” in the KnitFreedom menu bar).
You can also download the actual video files to your computer or other device by going to your Video Downloads page. That way you can play the videos with no Internet connection. (For further help with how to download your videos, please see this FAQ.)
In conjunction with your downloaded PDFs, this will mean you have full offline access to your classes, even if the videos are now in their own file and you play them separately from the PDFs.
Updated June 18, 2020
A few users have reported trouble signing in recently, and while we have been able to help everyone sign in, we haven’t been able to identify the cause of the issue.
Please try any of the following steps (whichever is easiest for you) as they may help to bypass the problem:
- Use a different browser (for example, use Safari on your Mac if right now you’re using Chrome)
- Use a different device, maybe someone else’s phone or computer just to test
- Log in on the My Classes page instead of on the login page
- Clear your browser cache
Please email us and let us know if you still have trouble, and we will help you get logged in.
Updated June 22, 2020
You will see links for each class you own. Clicking the links will take you to a page where you can download individual videos or every video in the class at once.
To download all videos in a class at once, click the green “Download” button in the upper right-hand corner. When a window appears that says “Bulk Download – Are you sure you want to zip 25 items?” (or however many), click YES. The videos will combine into one ZIP file and download automatically.
Downloading Videos to Phones and Tablets (Mobile Devices) Note: If you are trying to download the videos in bulk to your mobile device, you’ll get a sales message from MediaFire asking you to upgrade to Pro. You do NOT NEED TO PAY ANYTHING to get the videos on your iPad, iPhone, or other mobile device. Just download them to your computer first and then transfer them to your phone or iPad as follows:
- Transfer videos to your iPhone or iPad: Plug in your iPad, then drag and drop the folder of videos onto the iPad in iTunes.
- Transfer videos to your Kindle Fire.
Updated April 25, 2020
To get into your account for the first time, you’ll need to set a password.
Please use a modern Internet browser to do this. We recommend Firefox, which respects your privacy and aims to keep the Internet safe and open for everyone.
To set your password, click Lost Password and enter your email address. Then click “Get New Password.” We’ll email you a link to set your password.
If the site doesn’t recognize your email address (“ERROR: Invalid username or email”), not to worry. We probably have your records under an old email address, and we’re happy to update everything for you. Please email Candy from Customer Happiness at firstname.lastname@example.org and she will take care of you right away.
To get to your classes at anytime, go to your My Classes page
- Click https://www.knitfreedom.com/my-classes to see your classes and watch your videos.
- Click https://www.knitfreedom.com/my-account to see details about your account and what you’ve bought.
Updated March 25, 2019
We answer all knitting questions for Premium Lifetime members. We also answer knitting questions related to our paid classes.
Email us at email@example.com and include photos if you like. Please let us know the name of the pattern you need help with.
Updated May 26, 2019
You can access the entire KnitFreedom site from your mobile device.
The only thing that won’t work on mobile is watching the streaming video PDFs. You can load the PDFs onto your device, but the videos won’t play.
However, you can download our videos to your computer and transfer them to your mobile device. That way, you’ll have the PDF and the videos on your device.
Updated March 23, 2019