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Farewell Candy, Welcome Elias!

Liat Gat - Founder

June 24, 2020

Candy, our lovely customer happiness guru, has decided to move on to new projects and will be leaving the KnitFreedom team. Please wish her well! Also, welcome to Elias, the newest member of our team, who will be taking on customer service questions and continuing our mission of customer happiness.
Lovely Candy photo
Thank you, Candy!

Lovely readers, I wanted to let you know that an integral member of our team, Candy Franks, also known as our customer happiness guru, is ready to move on to other things.

She has been part of the two-person KnitFreedom team for more than three years, and in that time she has helped hundreds of KnitFreedom members use the site, find their purchases, and recover their passwords.

She also single-handedly held down the fort while I was on leave for a (two-year!!) family emergency. And then she did it again when I went on a (seven-month!) maternity leave.

If it weren’t for Candy, KnitFreedom wouldn’t be here today. I am so grateful for the time she shared with us and her constancy and dedication. As one customer recently wrote, “She is as sweet as her name!”

Thank you so much, Candy, and I love you!

Hello, Elias!

Elias and family
Elias and family

Since no one can do everything alone, I have decided to bring on a new team member to fill Candy’s shoes and help bring KnitFreedom forward into a new era.

Please welcome to our team Elias. He is a lovely new father of a boy about Milo’s age, living with his wife, baby, and pug dog.

Elias is a whiz on computers as he has worked in IT for years. He also speaks four languages! (English, Spanish, French, and Arabic.) I am excited for the expertise he brings to the table as he will surely have KnitFreedom running better than ever, as well as being able to help you use the site.

Leave a Message for Candy and/or Elias

If you’d like to say farewell to Candy or welcome aboard to Elias, please leave a comment! I’m sure they would love to hear from you. Thanks so much for helping me wish Candy well and greet Elias as the newest member of our family.

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