Frequently Asked Questions

We’re sorry if that notice is a little unsettling! The good news is, you will still definitely have access to your classes – forever.

While the videos will no longer play within your downloaded PDFs because that technology is now obsolete, there are other ways to access your classes.

​You can always access the classes online by going to your My Classes page (click “My Classes” in the KnitFreedom menu bar).

​You can also download the actual video files to your computer or other device by going to your Video Downloads page. That way you can play the videos with no Internet connection. (For further help with how to download your videos, please see this FAQ.)

​In conjunction with your downloaded PDFs, this will mean you have full offline access to your classes, even if the videos are now in their own file and you play them separately from the PDFs.

Updated June 18, 2020

A few users have reported trouble signing in recently, and while we have been able to help everyone sign in, we haven’t been able to identify the cause of the issue.

Please try any of the following steps (whichever is easiest for you) as they may help to bypass the problem:

  • Use a different browser (for example, use Safari on your Mac if right now you’re using Chrome)
  • Use a different device, maybe someone else’s phone or computer just to test
  • Log in on the My Classes page instead of on the login page
  • Clear your browser cache

Please email us and let us know if you still have trouble, and we will help you get logged in.

Updated June 22, 2020

Go to your Video Downloads Page (accessible by clicking Account in the menu bar).

You will see links for each class you own. Clicking the links will take you to a page where you can download individual videos or every video in the class at once.

To download all videos in a class at once, click the green  “Download” button in the upper right-hand corner. When a window appears that says “Bulk DownloadAre you sure you want to zip 25 items?” (or however many), click YES. The videos will combine into one ZIP file and download automatically.

Downloading Videos to Phones and Tablets (Mobile Devices) Note: If you are trying to download the videos in bulk to your mobile device, you’ll get a sales message from MediaFire asking you to upgrade to Pro. You do NOT NEED TO PAY ANYTHING to get the videos on your iPad, iPhone, or other mobile device. Just download them to your computer first and then transfer them to your phone or iPad as follows:

Updated April 25, 2020

To get into your account for the first time, you’ll need to set a password.

Please use a modern Internet browser to do this. We recommend Firefox, which respects your privacy and aims to keep the Internet safe and open for everyone.

To set your password, click Lost Password and enter your email address. Then click “Get New Password.” We’ll email you a link to set your password.

If the site doesn’t recognize your email address (“ERROR: Invalid username or email”), not to worry. We probably have your records under an old email address, and we’re happy to update everything for you. Please email Candy from Customer Happiness at happiness@knitfreedom.com and she will take care of you right away.

To get to your classes at anytime, go to your My Classes page

Updated March 25, 2019

We answer all knitting questions for Premium Lifetime members. We also answer knitting questions related to our paid classes.

Email us at happiness@knitfreedom.com and include photos if you like. Please let us know the name of the pattern you need help with.

Updated May 26, 2019

Go to https://www.knitfreedom.com/lostpassword and enter your email.
Check your email for our password-reset email.
If you do not see it there, check your spam folder.

If that doesn’t work, please email us at happiness@knitfreedom.com.

Updated April 25, 2020

You can access the entire KnitFreedom site from your mobile device.

The only thing that won’t work on mobile is watching the streaming video PDFs. You can load the PDFs onto your device, but the videos won’t play.

However, you can download our videos to your computer and transfer them to your mobile device. That way, you’ll have the PDF and the videos on your device.

Updated March 23, 2019

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