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Announcement: Video PDF E-Books Are Now Fixed

Erica Beach - Customer Happiness

September 23, 2013

GIF animation showing video knitting ebook pageTo all of our wonderful students –

A little while ago, the videos stopped working in the KnitFreedom Video PDFs.  But now we’ve been able to identify the problem and fix it so that the videos in the PDF files are now working better than ever!

If you purchased your classes before September 20th, 2013, please go to the online version of the class (you’ll find the link in your emailed receipt and also on the first page of the old PDF e-book).  Once you go to the online class, you will see a link to download the new PDF file right near the top of the page.

For now you will still need to use the online version of the class for your iPad/iPod, iPhone, and other mobile devices.

Thank you so much for your patience and understanding.

Sincerely,
Erica Beach (Customer Service) and Liat Gat (KnitFreedom Founder)

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11 thoughts on “Announcement: Video PDF E-Books Are Now Fixed”

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  1. I purchased the “Knitting Superstar” Video.
    I have never received a memo of sale nor
    A letter telling me how to link into this video.
    Please, I am very anxious for this video.
    I paid the $77 price.Thank you for your cooperation in this matter.
    Nan

    1. El Edwards – Customer Happiness

      Hi Nan :-)
      Thanks for your comment. I tried to locate your purchase links from the email address associated with this comment but wasn’t able to do so. Could you do me a favour and email [email protected] from the email address you used to purchase the course and we’ll be able to get those download links resent right away.

      Thank you :-)

  2. Hi! Please help….I’ve purchased and paid for Become a Knitting Superstar, have followed all directions and still can’t access the info. Your website keeps rejecting my e-mail address, although I’ve had no problem receiving info. on you ads and specials.

    Thanks in advance.

    Gina Morgante

  3. I bought the (knitting faster) course on 11/13/2013, but i dont have the link to access the videos can you please help me with this Thank you.

    1. Hi Rosalba,

      Sure! If you search your email for KnitFreedom you may find the link in there. Recently our emails have been getting stuck behind the Updates tab in Gmail. I will also email you with a new link. But be careful – my email to you may also appear in the Updates tab, so please look there.

  4. Hello,

    yesterday I bought my first course (knitting faster). I went to the area and downloaded the videos to my device (an android tablet). The PDF does not see the videos. Can you tell me where it is looking for them so that I can move them to the correct folder/subfolder? I just bought knitting superstar. Again, would like to have the videos of that one too. I work on a boat. Lots of hours to knit, no wi-fi.

    thanks!

  5. I went to the online class, but did not have a link to download the new pdf. However, the online version is still not showing all the videos. I have followed all your previous instructions but have not solved the problems.

    1. Erica….It is only the Cast on video that is not working. The Fair Isle works fine now. My Mittens and Leg warmers videos were ok before this trouble. Would it help to re-send the Cast on video?

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